Payment Recall

In order for Telleroo to do a recall for your payment we would need to collect the following details:

So that Telleroo can recall your payment we need the following details:

If you believe that you hve been tricked into sending money to a fraudster (APP Fraud):

Please raise to https://www.actionfraud.police.uk/ and share a copy of the report via this form or send to compliance@telleroo.com along with supporting evidence (e.g. fraudulent invoices, email communications etc).

For all recalls not related to fraud:

Please note that Telleroo do not process recalls for payments less than £25.

Please provide the Company Name on your Telleroo account.

Please provide the bank details of your Telleroo account.

Please provide your email address.

What is the recipient's name?

What was the total amount sent to the recipient?

What are the recipient's bank details?

What currency was the payment in?

When did you send the money to the recipient?*

What was the reason for the payment?

Are you still in contact with the recipient?

Why would you like to recall this payment?

Please provide the Name and Account Details for where you intended to send payment?

Have you tried to recover the money directly from the recipient?*

Please can you describe the outcome of contacting the recipient.

Briefly describe how the payment was sent to the wrong recipient.

Where should the requested funds be returned?*

Do you believe this to be a fraudulent payment?*

Please provide a detailed description of what occurred, and share your Action Fraud Ref number. If you have not yet raised to https://www.actionfraud.police.uk/, please do this immediately and share a copy of the report to compliance@telleroo.com.

When you made the payment, who did you believe the recipient was?

Were there any mitigating circumstances that contributed towards sending the fraudulent payment?

You can provide the Action Fraud Report and any related documentation to the fraud (e.g. fraudulent invoices, email communications) by uploading files here:

Drop your files here to upload