The fastest way to get help is always video, second to screenshots.
If you can, please record a screen record what you are doing/did and answer the following questions:
What did you expect to happen?
What did happen?
What didn't happen?
I prefer Loom for screen recording and ClickUp created a little video/screenshot cheatsheet for all kinds of ways to do this, which can be found right here!
Now let's get to it... What's going on?