Workforce and Scheduling Specialist

Location: Remote

Salary: $1,000 - 1,100

About Us

First Contact BPO is a nearshore outsourcing provider offering services such as language interpretation, customer support and technical assistance. The company emphasizes efficiency and high-quality service, ensuring clients' needs are fully met.

Job Description: Workforce and Scheduling Specialist

Position Summary:

Responsible for ensuring that new hires are effectively onboarded and properly credentialed to meet the company's compliance, training, and operational standards. This role involves managing the end-to-end process of employee credential verification and ensuring all team members are prepared and qualified to handle customer interactions efficiently.

Key Responsibilities:

1. Onboarding Process:

   • Ensure all required new hire documentation (e.g., workstation details, identification, etc.) is collected, processed, and stored in accordance with company policy.

   • Facilitate training schedules and allocate resources for new employees by collaborating with the training department to ensure completion of required modules.

   • Track and maintain employee progress through onboarding milestones, providing support to address any issues that arise.

   • Provide ongoing guidance to new hires as they navigate the onboarding process.

2. Credentialing Process:

   • Verify the qualifications, certifications, and background checks of new employees to ensure compliance with industry standards and company requirements.

   • Track and monitor the expiration dates of credentials and certifications, ensuring timely renewals.

   • Address and resolve any credentialing discrepancies or issues promptly.

   • Maintain accurate and organized records of all onboarding and credentialing activities.

3. Employee Support:

   • Serve as the main point of contact for new employees, providing support during their initial integration period.

Qualifications:

• Familiarity with Salesforce and Community/NICE scheduling software is a plus.

• High school diploma or equivalent (associate or bachelor’s degree preferred).

• Previous experience in WFM, recruitment, onboarding, or credentialing within a call center or similar environment.

• Strong knowledge of employee onboarding and credentialing best practices.

• Excellent organizational skills and attention to detail.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Strong written and verbal communication skills.

• Proficiency in Microsoft Office Suite and familiarity with HR software or applicant tracking systems.

Working Conditions:

• Office or remote-based environment, depending on company policy.

• Regular working hours with occasional flexibility for urgent credentialing or onboarding tasks.

Apply here ⬇️